Shipping and Returns
When will my order ship?
Same-day and 2-hour: This will arrive the same day, if not within two hours, via courier delivery. Currently, our 2-hour delivery service is available in select San Diego, Los Angeles, and San Francisco zip codes. When you checkout on our website you will be able to see if your zip code qualifies for this service in the shipping dropdown menu.
Standard shipping: We pack these orders within 1-2 weekdays and then shipping typically takes 1-3 business days, depending on where you live. So keep in mind that depending on the timing of your order, it can take up to five days total to arrive at your doorstep. Packages are not shipped out on the weekends, so orders placed Friday - Sunday will be packaged on Monday. We don't ship out on holidays.
Do I have to be 21+ to order JuneShine?
Yes. You will be ID’d when the delivery is made.
Do I have to be present to accept my delivery?
Someone who is at least 21 years old with a valid, non-expired ID must be available to receive a shipment. When providing us with a shipping address, please take this into account as all packages require ID verification and a signature. Carriers will not leave packages unattended. Please note that due to the current health crisis, carriers are being as flexible as possible and can verify IDs through glass windows or via a comfortable social distancing method. Contact your carrier for more details.
If your package is returned to our warehouse after 3 missed delivery attempts, you will NOT receive a refund. Please contact your carrier to redirect to a hub before it is returned, or reach out to our team for your resend option. If you choose to resend your package, you will have to pay an additional $25 fee.
How do I track my order?
You’ll get a shipping confirmation email as soon as your order ships with a tracking number.
What if my package does not arrive?
Email us at firstname.lastname@example.org
What do I do if I want to cancel or modify my order?
Unfortunately, we can't edit or cancel orders once they're placed because we process them so quickly (especially 2-hour and same-day delivery). If you have any questions, please email email@example.com
I placed my order but my address is wrong - what can I do?
Contact our team at firstname.lastname@example.org or via the chat in the bottom right corner ASAP and we will see if we are able to change your address before your order has been processed. If your order has already been processed by our third party fulfillment team, you will need to adjust your address or redirect your package via UPS MyChoice. If your redirect is unsuccessful, we can resend your order after processing our $25 resend fee.
What do I do if the product is damaged or my order is incorrect?
Email us at email@example.com with the details and a photo of the damaged/incorrect order.
What do I do if I want a refund?
Email us at firstname.lastname@example.org with details on why you’re asking for a refund; please include any relevant photos.